E-commerce Operations Specialist


E-commerce Operations Specialist

We are looking for a full-time E-commerce Operations Specialist who is passionate about e-commerce and fashion. The ideal candidate has experience in working with Shopify, has an excellent understanding of end to end ecommerce operations and project support and is native English speaking.

---- All applicants must be based in the Netherlands or willing to relocate

About Us

Not Selling Liquid is a young and dynamic full-service digital growth agency with customers in the fashion & lifestyle industry. We design, develop, grow and manage Shopify webshops.

If you follow the street style and the fashion scene, you’ve heard of the brands we work with - Daily Paper, Arte Antwerp, Black Bananas, Maha Amsterdam, Daniëlle Cathari and many more.

Your role

Are you data-driven and motivated to work for a fast-growing start-up in a young and dynamic team? Do you want to work for international fashion & lifestyle brands? Then we're looking for you!

Support the Ecommerce Operations Manager in all day to day frontend operations from the e-commerce of a fast growing fashion label

Create, maintain and improve products in Shopify

Manage inventory management

Sync product data to multi-stores

Launch new collections, capsules, collaborations & sales

Merchandise homepage content, collections, navigation and search per multi-store

Manage translations per multi-stores

Manage payment methods per multi-store

Maintain Shopify product data & Apps

Constantly improving the QA & CS pages

Perform quality control on product content & completeness

Triage or directly resolve inquiries from online shoppers / customer-service agents, by supporting the Ecommerce Operations Manager for all ecommerce related escalations

Optimize processes and systems to continually improve customer experience and service level delivery

Monitor payment performance and approval rate, and resolve any frictions in the order flow

Support the Data Analyst with reporting on all relevant KPIs and markets to determine best practices and necessary localizations

Your Profile

+1 years of experience in E-commerce roles

Native English speaking

Must have experience in working with Shopify

Bachelor’s degree in Business, Marketing, Communications or similar field

Understanding and general knowledge of UX and digital customer journey best practices

Strong organizational skills and detail-oriented problem solver with positive approach to taking on challenges

What we offer

Work with some of the coolest fashion brands from Benelux

A unique start-up culture with a focus on teamwork

Short lines and an open culture

An environment with a lot of space to develop yourself. We’re growing quickly, which means that we will shape and grow this role together!

Lunch is provided by us at the office

25 vacation days yearly

Is this you?

---- All applicants must be based in the Netherlands or willing to relocate

Please send us your CV and Cover Letter to hello@notsellingliquid.com.
We look forward to receiving your application!

Apply now