E-commerce Operations Specialist
Not Selling Liquid is a young and dynamic full-service digital growth agency with customers in the fashion & lifestyle industry. We design, develop, grow and manage Shopify webshops.
If you follow the street style and the fashion scene, you’ve heard of the brands we work with - Daily Paper, Arte Antwerp, Black Bananas, Maha Amsterdam, Daniëlle Cathari and many more.
Are you data-driven and motivated to work for a fast-growing start-up in a young and dynamic team? Do you want to work for international fashion & lifestyle brands? Then we're looking for you!
Support the Ecommerce Operations Manager in all day to day frontend operations from the e-commerce of a fast growing fashion label
Create, maintain and improve products in Shopify
Manage inventory management
Sync product data to multi-stores
Launch new collections, capsules, collaborations & sales
Merchandise homepage content, collections, navigation and search per multi-store
Manage translations per multi-stores
Manage payment methods per multi-store
Maintain Shopify product data & Apps
Constantly improving the QA & CS pages
Perform quality control on product content & completeness
Triage or directly resolve inquiries from online shoppers / customer-service agents, by supporting the Ecommerce Operations Manager for all ecommerce related escalations
Optimize processes and systems to continually improve customer experience and service level delivery
Monitor payment performance and approval rate, and resolve any frictions in the order flow
Support the Data Analyst with reporting on all relevant KPIs and markets to determine best practices and necessary localizations
+1 years of experience in E-commerce roles
Native English speaking
Must have experience in working with Shopify
Bachelor’s degree in Business, Marketing, Communications or similar field
Understanding and general knowledge of UX and digital customer journey best practices
Strong organizational skills and detail-oriented problem solver with positive approach to taking on challenges
What we offer
Work with some of the coolest fashion brands from Benelux
A unique start-up culture with a focus on teamwork
Short lines and an open culture
An environment with a lot of space to develop yourself. We’re growing quickly, which means that we will shape and grow this role together!
Lunch is provided by us at the office
25 vacation days yearly
Is this you?
---- All applicants must be based in the Netherlands or willing to relocate
Please send us your CV and Cover Letter to email@example.com.
We look forward to receiving your application!