Senior Account Manager
About Us
Not Selling Liquid is a young and dynamic full-service digital growth agency with customers in the fashion & lifestyle industry. We design, develop, grow and manage Shopify webshops. If you’re interested in fashion, you’ve surely heard of the brands we work with - Daily Paper, Arte Antwerp, Denham, Black Bananas, Maha Amsterdam, Wandler and many more.
Your role
The ideal candidate is experienced in managing senior accounts, has worked at or for e-commerce brands, has used Shopify and thrives in coming up with and implementing new solutions internally and externally.
Internally, you’ll focus on coming up with solutions for exceptional client success and advocate internally for best practices
Ensuring Not Selling Liquid delivers an exceptional client experience at all times, working closely with your teams to implement better ways of working and identify new opportunities
Externally, you’ll have a portfolio of key accounts to manage, you’ll lead the relationship with these clients acting as their E-commerce Manager and advisor
You’ll create strategic roadmaps and liaise with the stakeholders to implement them together with our Performance, Design and Development teams
You’ll implement growth strategies that achieve targets and deliver
client success by working closely with the Performance team to create
yearly revenue forecasts and actionable quarterly targets
Your profile
3-5 years of experience in Account Managing/Customer Success roles
Bachelor’s or Master’s degree in Business, Marketing, Communications or similar field
Fluent in English (Dutch and/or another European language are a plus)
Must have experience in E-commerce (Shopify is a plus)
Understanding and general knowledge of UX and digital customer journey best practices
Strong organizational skills, exceptionally organised and a detail-oriented problem solver with a positive approach to taking on challenges
What we offer
Work with some of the fastest-growing fashion brands from Europe
A unique start-up culture with a focus on teamwork
Short lines and an open culture
An environment with a lot of space to develop yourself. We’re growing quickly, which means that we will shape and grow this role together!
Lunch is provided by us at the office
25 vacation days yearly
Is this you?
---- All applicants must be based in the Netherlands or willing to relocate
Please send us your CV and Cover Letter to hello@notsellingliquid.com.
We look forward to receiving your application!